Essential Services Commission

04 August 2026

Business banned from energy efficiency program for advertising services while suspended

The Essential Services Commission has cancelled the Victorian Energy Upgrades (VEU) accreditation of A.K. Alvi Enterprises Pty Ltd (A.K. Alvi) for allegedly continuing to advertise energy upgrades as an accredited business while suspended from the program.

28 July 2026

Energy retailer fined $81,404 for breaching energy price rules

Energy retailer CovaU has been fined $81,404 and has refunded more than $400,000 to customers after allegedly breaching Victoria’s energy rules.

23 July 2026

EnergyAustralia fined for failing to register life support customers

EnergyAustralia has been fined $276,626 for allegedly failing to put proper processes in place to ensure eligible multi-site customers* were correctly registered for life support protections.

21 July 2026

New strategy and regulatory priorities support access to essential services

Today we have released our 2026–27 Regulatory Priorities, updated Getting to Fair: Advancing Equity strategy and First Nations Self-Determination Framework, which set out our focus for the year and our approach to fairer access to essential services for all Victorians.

20 July 2026

Seeking feedback on guidance to assist businesses with water price submissions

The Essential Services Commission is inviting feedback on proposed guidance to assist 16 Victorian water businesses in preparing their upcoming price submissions.

17 July 2026

Regulator secures record redress, boosts enforcement and streamlines rules

The Essential Services Commission continued to put Victorian consumers first in 2025–26, securing record customer redress, strengthening protections, taking more enforcement action, and simplifying regulatory processes to help businesses do the right thing.