Our annual reports review our performance in previous financial years. Our strategic plan and regulatory priorities set out our vision, goals and priorities for the future.
Our performance, plans and priorities
Our 2025–29 Strategic Plan outlines our refreshed vision, purpose and focus, as we continue to promote the long-term interests of Victorian consumers.
We regularly receive a statement of expectations from the Assistant Treasurer, which sets out expectations of our contribution to the Victorian Government’s regulatory reform program.
We conduct an annual stakeholder survey to evaluate our performance and help drive improvements to the way we operate as a regulatory entity.
The goal of our Getting to Fair: Advancing Equity strategy is to promote just outcomes and equitable access to essential services for all Victorians, today and tomorrow.
Through our gender equality action plan, we aim to foster an inclusive culture where all are valued equally.